AI agents for people & workforce

Answer staff questions about HR policies from your own handbook.

4 agents you can switch on today

HR Policy Assistant

Answers employee questions from HR policies and handbooks.

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Who it's for: Your team (console, API)
Data it needs: Knowledge docs
Tools it uses: search over your policies and FAQs, with citations

Ask it, for example:

• "What is the staff discount policy?"
• "How long are breaks during an 8-hour shift?"
• "What is the uniform policy for store staff?"

Onboarding Buddy

Helps new joiners with their first weeks, from the staff handbook and policies.

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Who it's for: Your team (console, API)
Data it needs: Knowledge docs
Tools it uses: search over your policies and FAQs, with citations

Ask it, for example:

• "I'm new: what do I need to know for my first week?"
• "What should I wear on my first shift?"
• "What's the staff discount?"

Job Description Writer

Writes inclusive job descriptions for store and head-office roles, aligned with the staff handbook.

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Who it's for: Your team (console, API)
Data it needs: Knowledge docs
Tools it uses: search over your policies and FAQs, with citations

Ask it, for example:

• "Write a job description for a sales associate"
• "A job ad for a store manager"
• "Job description for a visual merchandiser"

Training coach

Short product and service training for store staff, with a quiz built from real products and policies.

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Who it's for: Your team (console, API)
Data it needs: Products, Knowledge docs
Tools it uses: semantic product search with filters (price, colour, category); search over your policies and FAQs, with citations

Ask it, for example:

• "Train me on our handbags in 5 minutes"
• "Quiz me on the returns policy"
• "Teach me how to sell a watch"

Coming next

• Shift planner: Builds rotas from footfall
• Candidate Screening Assistant: Screens applications against role criteria fairly and explains every shortlisting decision.
• Interview Scheduler: Books interviews across store managers' calendars and sends reminders to candidates.
• Seasonal Hiring Planner: Plans peak-season hiring volumes per store from forecast hours and expected turnover.
• Shift Swap Assistant: Lets staff request and approve shift swaps within labour rules and skills coverage.
• Labour Law Compliance Checker: Checks rotas against working-time, rest-break and young-worker rules for each jurisdiction.
• Payroll Query Assistant: Answers staff questions about payslips, overtime, deductions and holiday pay with clear breakdowns.
• Leave and Absence Manager: Handles leave requests, tracks absence patterns and triggers return-to-work conversations.
• Performance Review Writer: Helps managers write fair, evidence-based performance reviews and development goals.
• Employee Wellbeing Companion: Offers staff confidential wellbeing resources and signposts to assistance programmes when needed.
• Attrition Risk Predictor: Predicts which teams face high turnover risk and suggests retention actions.
• Labour Cost Budgeter: Converts sales forecasts into labour hours and cost budgets per store and department.
• Right to Work Checker: Guides right-to-work document checks and tracks expiring visas or permits.
• Workforce Visa and Housing Tracker: Tracks residence visas, labour cards, medicals and staff accommodation for expatriate store teams.
• Nationalisation Quota Tracker: Tracks local-national hiring quotas per country and entity and plans hiring to stay compliant.
• Pharmacist Registration Tracker: Tracks professional registration renewals and continuing education for pharmacists and technicians.
• Advisor Commission Calculator: Calculates sales advisor commissions and explains each line to the advisor.
• Technician Certification Tracker: Tracks technician certifications for fitting, EV and safety work and flags expiries.
• Candidate Application Assistant: Answers job seekers' questions about store roles, shifts and pay, and guides them through applying.

How to turn them on

1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
3. Install, add your own instructions, and test in the Playground.