ServiceBuddy speaks your shoppers' languages
Real conversations in 10 languages, from Arabic to Vietnamese: how the assistant replies in the shopper's language, finds products across languages and handles right-to-left.
Shoppers write the way they speak. ServiceBuddy answers in the language each message was written in, from the languages you enable for your workspace.
10 languages today
| Language | Script | Direction |
|---|---|---|
| English | Latin | left to right |
| العربية | Arabic | right to left |
| Français | Latin | left to right |
| Español | Latin | left to right |
| हिन्दी | Devanagari | left to right |
| ไทย | Thai | left to right |
| Tiếng Việt | Latin with diacritics | left to right |
| Bahasa Indonesia | Latin | left to right |
| Bahasa Melayu | Latin | left to right |
| 简体中文 | Simplified Chinese (Hanzi) | left to right |
The console, account emails and the shopper assistant are available in all of them.
Real conversations
Each screenshot is a real conversation with one of our demo retailers' assistants.
العربية, UAE · AED: "أبحث عن فستان سهرة أسود بأقل من 400 درهم"
Français, France · EUR: "Je cherche une robe noire pour un mariage, moins de 80 €"
हिन्दी, India · INR: "2000 रुपये से कम में लाल कुर्ता दिखाइए"
ไทย, Thailand · THB: "อยากได้เดรสสีดำ ราคาไม่เกิน 1,500 บาท"
Español, Mexico · MXN: "Busco un vestido negro para una boda, de menos de 1,500 pesos"
Tiếng Việt, Vietnam · VND: "Mình cần một chiếc váy đen đi tiệc cưới, dưới 1 triệu đồng"
Bahasa Indonesia, Indonesia · IDR: "Kak, cari gaun hitam buat kondangan, di bawah Rp800.000"
简体中文, Singapore · SGD: "我想找一条参加婚礼的黑色连衣裙，100新元以内"
Bahasa Melayu, Singapore · SGD: "Saya cari baju hitam untuk majlis perkahwinan, bawah S$80"
English, India · INR: "Can I return a dress I bought on sale?"
How it works
- Finds products across languages. Your catalog can stay in one language. Agents translate the search, not your catalog, so a Vietnamese or Chinese question still finds a product named in English.
- Right-to-left done properly. Arabic chats, the console and emails flip fully right-to-left.
- Local money and hours. Prices use your workspace currency and number format (₫, Rp, S$, ฿, ₹, AED, €, MX$); store hours use each store's time zone.
- One store, several languages. A Singapore store can serve English, Chinese and Malay shoppers from one catalog.
- Your brand voice. Name, colours, tagline and tone stay yours in every language.
Try the live demos from the home page.