AI agents for loss prevention
1 live agent (Refund Fraud Detector) and 11 on the roadmap: what each does, the data it needs and the questions it answers.
1 agent you can switch on today
Refund Fraud Detector
Flags unusual return patterns, such as serial returners and repeated reasons, for review.
Who it's for: Your team (console, API)
Data it needs: Returns, Orders, Order lines
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)
Ask it, for example:
- "Who returns unusually often?"
- "Flag suspicious return patterns"
- "Which return reasons are rising?"
Coming next
- Shrink Hotspot Finder: Finds stores, categories and times with the highest unknown loss and suggests targeted actions.
- Till Exception Monitor: Flags suspicious till patterns such as excessive voids, refunds and no-sales by cashier.
- Self-checkout Loss Analyst: Analyses self-checkout scan gaps and interventions to reduce loss without hurting experience.
- Online Payment Fraud Screener: Scores online orders for fraud risk and routes risky ones for review before shipment.
- Promotion Abuse Detector: Spots coupon stacking, bot purchasing and account farming that abuse promotions.
- High-value Display Security: Advises on secure display and lock-up for phones, laptops and cameras by theft risk.
- Luxury Store Security Planner: Plans security for high-value stores including staffing, vault procedures and event risks.
- Pharmacy Diversion Monitor: Monitors dispensing and stock data for signs of medicine diversion or misuse.
- Fuel Drive-off Prevention: Flags drive-off risks and records incidents with plate details for follow-up.
- Parts Return Fraud Checker: Checks returned parts for swapped, used or counterfeit items before refunds are issued.
- Beauty Theft Pattern Analyst: Analyses theft in high-value beauty lines and recommends merchandising and security changes.
How to turn them on
- Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
- Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
- Install, add your own instructions, and test in the Playground.
Live AI Agent Buddies: Loss prevention
Coming soon: Loss prevention
Loss prevention
Shrink Hotspot FinderFinds stores, categories and times with the highest unknown loss and suggests targeted actions.
Loss prevention
Till Exception MonitorFlags suspicious till patterns such as excessive voids, refunds and no-sales by cashier.
Loss prevention
Self-checkout Loss AnalystAnalyses self-checkout scan gaps and interventions to reduce loss without hurting experience.
Loss prevention
Online Payment Fraud ScreenerScores online orders for fraud risk and routes risky ones for review before shipment.
Loss prevention
Promotion Abuse DetectorSpots coupon stacking, bot purchasing and account farming that abuse promotions.
Loss prevention
High-value Display SecurityAdvises on secure display and lock-up for phones, laptops and cameras by theft risk.
Loss prevention
Luxury Store Security PlannerPlans security for high-value stores including staffing, vault procedures and event risks.
Loss prevention
Pharmacy Diversion MonitorMonitors dispensing and stock data for signs of medicine diversion or misuse.
Loss prevention
Fuel Drive-off PreventionFlags drive-off risks and records incidents with plate details for follow-up.
Loss prevention
Parts Return Fraud CheckerChecks returned parts for swapped, used or counterfeit items before refunds are issued.
Loss prevention
Beauty Theft Pattern AnalystAnalyses theft in high-value beauty lines and recommends merchandising and security changes.
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