Delivery Rescheduler: what this AI agent does and how to use it
Checks an order's delivery status and explains the options to change the date, address or method. Who it's for, the questions it answers, the data it needs and how to switch it on.
Try the Delivery Rescheduler live demo →
What it does
Most service questions are about orders, returns, stores and policies. These agents answer them from your own data and rules, so the answer matches what your store would say. The Delivery Rescheduler agent is the specialist for this job: checks an order's delivery status and explains the options to change the date, address or method.
Who it's for
Your customers. It runs in the branded shopper assistant on your website (one line of code) or on a shareable link, and through the REST API in your own app or contact centre. Your team can also use it in the console Playground.
Questions it answers
Ask it in any of our languages, for example:
- "Can I change the delivery date for order MC-1002?"
- "I won't be home for order MC-1003, what can I do?"
- "Can I switch order MC-1001 to store pickup?"
The live demo shows these as sample prompts in your language, on a fictional store's data.
How it works
- It understands the question in the language it was written in, even when your catalog is in another language.
- It looks things up with tools, never from memory:
- Order and delivery status
- Search over your policies and faqs, with citations
- It answers from your data, in your brand voice and currency, and shows which tools it used.
- Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.
The data it needs
Orders, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.
Works well with
- Customer Care: Answers policy questions from the retailer's own documents, checks orders and return eligibility.
- Order Status (WISMO): "Where is my order?": status, dates and what happens next.
- Store Locator: Nearest stores, live open/closed status in local time, hours and services.
- Loyalty Assistant: Explains membership tiers and benefits and the member's own status.
- Policy & FAQ Bot: Instant, cited answers from policies, FAQs and terms; the simplest deflection agent.
In the shopper assistant and the Playground, a router reads each message and hands it to the right agent, so connected agents work as one assistant.
Turn it on
- Load the data it needs.
- Install Delivery Rescheduler from the Agent catalog and add your own instructions (guide).
- Test it in the Playground, in every language you serve.
- Go live on your website or a link, or call it from your own app.
New to ServiceBuddy? Start with how onboarding works.
Try it, and related AI Agent Buddies
Customer · Service
Delivery ReschedulerChecks an order's delivery status and explains the options to change the date, address or method.
Customer · Service
Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
Customer · Service
Order Status (WISMO)"Where is my order?": status, dates and what happens next.
Customer · Service
Store LocatorNearest stores, live open/closed status in local time, hours and services.
Customer · Service
Loyalty AssistantExplains membership tiers and benefits and the member's own status.
Customer · Service
Policy & FAQ BotInstant, cited answers from policies, FAQs and terms; the simplest deflection agent.
Customer · Service
Complaint TriageUnderstands a complaint, checks the order and policy, and replies with the right next step and urgency.
Customer · Service
Warranty & RepairsExplains what's covered for faulty items, checks the order dates and tells the customer what to do.
Customer · Service
Agent Assist (human CX)Drafts replies and next-best actions for human support agents, grounded in the customer, order and policy.
Customer · Service
Proactive Delay NotifierFinds orders running late against the shipping promise and drafts apology messages before customers ask.
Customer · Service
Refund Status TrackerTells customers where their refund is, when it will land and why it might be delayed.
Customer · Service
Human handover summariserPrepares a crisp case summary for a colleague taking over a customer, with the suggested fix.
Customer · Service
Multilingual Customer CareAnswers orders, returns and policy questions in the shopper's own language, Arabic and Thai included.
Customer · Service
Damaged Item ResolverHandles items that arrived damaged or faulty: checks the order and policy and sets out the remedy.
Customer · Service
Missing Parcel InvestigatorLooks into parcels marked delivered but not received and explains the next steps and timelines.
Customer · Service
Payment Issue ResolverExplains payment methods, failed or double charges and refund timings for an order.
Customer · Service
Return Label HelperChecks if an item can be returned and walks the shopper through getting the label and dropping it off.
Customer · Service
Account & Privacy HelperAnswers questions about accounts, personal data, marketing preferences and data deletion requests.
More about Customer · Service
Multilingual Customer Care: what this AI agent does and how to use it
Answers orders, returns and policy questions in the shopper's own language, Arabic and Thai included. Who it's for, the questions it answers, the data it needs and how t…
Damaged Item Resolver: what this AI agent does and how to use it
Handles items that arrived damaged or faulty: checks the order and policy and sets out the remedy. Who it's for, the questions it answers, the data it needs and how to s…
Missing Parcel Investigator: what this AI agent does and how to use it
Looks into parcels marked delivered but not received and explains the next steps and timelines. Who it's for, the questions it answers, the data it needs and how to swit…
Payment Issue Resolver: what this AI agent does and how to use it
Explains payment methods, failed or double charges and refund timings for an order. Who it's for, the questions it answers, the data it needs and how to switch it on.
Return Label Helper: what this AI agent does and how to use it
Checks if an item can be returned and walks the shopper through getting the label and dropping it off. Who it's for, the questions it answers, the data it needs and how …
Account & Privacy Helper: what this AI agent does and how to use it
Answers questions about accounts, personal data, marketing preferences and data deletion requests. Who it's for, the questions it answers, the data it needs and how to s…
Refund Status Tracker: what this AI agent does and how to use it
Tells customers where their refund is, when it will land and why it might be delayed. Who it's for, the questions it answers, the data it needs and how to switch it on.
Human handover summariser: what this AI agent does and how to use it
Prepares a crisp case summary for a colleague taking over a customer, with the suggested fix. Who it's for, the questions it answers, the data it needs and how to switch…
Proactive Delay Notifier: what this AI agent does and how to use it
Finds orders running late against the shipping promise and drafts apology messages before customers ask. Who it's for, the questions it answers, the data it needs and ho…
Complaint Triage: what this AI agent does and how to use it
Understands a complaint, checks the order and policy, and replies with the right next step and urgency. Who it's for, the questions it answers, the data it needs and how…
Warranty & Repairs: what this AI agent does and how to use it
Explains what's covered for faulty items, checks the order dates and tells the customer what to do. Who it's for, the questions it answers, the data it needs and how to …
Agent Assist (human CX): what this AI agent does and how to use it
Drafts replies and next-best actions for human support agents, grounded in the customer, order and policy. Who it's for, the questions it answers, the data it needs and …
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