Test your agents in the Playground before going live
A private chat with all your agents that shows which agent answered and which tools it used, plus a pre-launch checklist.
The Playground is a private chat with all your installed agents. A router reads each message and picks the right agent automatically, exactly like your shopper assistant does.
How to use it
- In the console, open Playground.
- Click a suggested question or type your own, in any language.
- Watch the answer stream in. Above it you see which agent answered and which tools it used.
- Products appear as cards with photos and prices in your currency.
Checklist before launch
| Try | Expect |
|---|---|
| "A dress for a summer wedding under 80" | product cards within budget |
| "Can I return order …?" | a verdict per item following your return rules |
| "Which stores are open now?" | live open/closed status in each store's time zone |
| "What's your refund policy?" | an answer from your own policy documents, citing the section |
| The same questions in your other languages | answers in that language, same facts |
If an answer looks wrong
- No products found: check the Products table is loaded and has categories and colours.
- Wrong policy: upload the latest policy document (Data → Knowledge docs).
- Wrong return verdict: check return windows and non-returnable categories in Settings.
- Wrong tone: adjust Brand voice in Settings, or add workspace instructions on the agent.
Popular AI Agent Buddies
Customer · Discovery & shopping
Personal ShopperFinds products by intent, budget, colour and occasion; compares options and recommends the best fits.
Customer · Service
Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
Customer · Service
Order Status (WISMO)"Where is my order?": status, dates and what happens next.
Customer · Service
Store LocatorNearest stores, live open/closed status in local time, hours and services.
Customer · Discovery & shopping
Shop the Look StylistBuilds a complete, coordinated outfit around any product or occasion using only real catalog items.
Merchandising & assortment
Merchandising CopilotAnswers assortment and performance questions with numbers, then recommends actions.
Inventory & supply chain
Stock-out SentinelFlags SKUs at risk of stock-out from on-hand stock vs recent sales velocity.
Store operations
Clienteling AssistantPrepares a client brief (tier, past orders) and suggests products to show a returning customer.
Marketing & CRM
Segment BuilderBuilds customer segments from tiers, cities and purchase behaviour, with counts.
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Console, shopper and catalog languages explained, with recommended setups for Europe, the Gulf, India and South-East Asia.
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