How ServiceBuddy keeps answers honest: the AI explains, code decides
Why return eligibility, prices and permissions come from deterministic rules and your data, never from the language model's imagination.
Language models are great at understanding questions and explaining answers. They are not a source of truth for your return window or your prices.
The rule
- Facts come from tools. Products, prices, stock, orders and store hours are read from your data.
- Decisions come from rules. A return is eligible or not because of your return window, member window, non-returnable categories and the order's dates, computed by code.
- The AI explains. It turns the result into a friendly answer in the shopper's language and cites the policy.
Workspace safety
Each workspace has its own data store, search index, roles and API keys. Agent queries run in a sandbox that can only read that workspace's data, and personal data such as customer emails isn't available to free-form analytics.
Limits that protect you
Plans set monthly runs and per-minute bursts, so a noisy integration can't drain your quota.
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