How ServiceBuddy keeps answers honest: the AI explains, code decides
Why return eligibility, prices and permissions come from deterministic rules and your data, never from the language model's imagination.
Language models are great at understanding questions and explaining answers. They are not a source of truth for your return window or your prices.
The rule
- Facts come from tools. Products, prices, stock, orders and store hours are read from your data.
- Decisions come from rules. A return is eligible or not because of your return window, member window, non-returnable categories and the order's dates, computed by code.
- The AI explains. It turns the result into a friendly answer in the shopper's language and cites the policy.
Workspace safety
Each workspace has its own data store, search index, roles and API keys. Agent queries run in a sandbox that can only read that workspace's data, and personal data such as customer emails isn't available to free-form analytics.
Limits that protect you
Plans set monthly runs and per-minute bursts, so a noisy integration can't drain your quota.
Popular AI Agent Buddies
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Personal ShopperFinds products by intent, budget, colour and occasion; compares options and recommends the best fits.
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Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
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Order Status (WISMO)"Where is my order?": status, dates and what happens next.
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Store LocatorNearest stores, live open/closed status in local time, hours and services.
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Shop the Look StylistBuilds a complete, coordinated outfit around any product or occasion using only real catalog items.
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Merchandising CopilotAnswers assortment and performance questions with numbers, then recommends actions.
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Stock-out SentinelFlags SKUs at risk of stock-out from on-hand stock vs recent sales velocity.
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Clienteling AssistantPrepares a client brief (tier, past orders) and suggests products to show a returning customer.
Marketing & CRM
Segment BuilderBuilds customer segments from tiers, cities and purchase behaviour, with counts.