Meet ServiceBuddy: AI Agent Buddies, at your service
ServiceBuddy is the AI agent marketplace for retail: 107 live AI Agent Buddies today and 608 use cases in the catalogue, serving shoppers and every internal team in 11 languages.
Great retail runs on great service: for shoppers, for store teams and for every function behind them. ServiceBuddy is a marketplace of specialist AI Agent Buddies, each built for one job, working on your own data and speaking your customers' language. Connect your data once, choose the buddies you need, and put them to work.
What you get
- A branded shopping assistant on your website (one line of code), a shareable link, or inside your own app.
- Buddies for every internal team: merchandising, pricing, supply chain, store operations, marketing, finance, HR and leadership, in one secure console.
- Live human handover: shoppers can ask for a person at any moment, and your team picks up with the whole conversation in front of them. Try the special demo.
- A REST API with streaming answers, so your apps, CRM and contact centre use the same buddies.
- A live demo of every buddy, with sample questions and suggested follow-ups, before you connect anything.
107 live today, 608 in the catalogue
- Customer · Discovery & shopping: 14 live, 71 coming soon
- Customer · Service: 11 live, 32 coming soon
- Store operations: 4 live, 33 coming soon
- Merchandising & assortment: 13 live, 17 coming soon
- Pricing & promotions: 11 live, 12 coming soon
- Inventory & supply chain: 5 live, 19 coming soon
- Marketing & CRM: 10 live, 22 coming soon
- E-commerce & digital: 4 live, 10 coming soon
- Finance & performance: 2 live, 23 coming soon
- People & workforce: 4 live, 19 coming soon
- Executive & strategy: 2 live, 8 coming soon
- Customer insight & research: 3 live, 5 coming soon
- Replenishment & forecasting: 8 live, 15 coming soon
- Training & internal comms: 5 live, 9 coming soon
- Omnichannel & fulfilment: 4 live, 5 coming soon
- Brand & creative: 3 live, 7 coming soon
- Category management & buying: 2 live, 16 coming soon
- Quick commerce & dark stores: 1 live, 8 coming soon
- IT & data: 1 live, 8 coming soon
The catalogue covers 608 retail use cases across 31 business functions and 16 retail segments, from fashion and grocery to electronics, pharmacy, restaurants and shopping malls. Explore the full catalogue or browse the marketplace.
The AI explains, your rules decide
Return eligibility, prices, quotas and permissions are enforced by deterministic rules. Buddies explain the outcome; they can't invent it. Read how ServiceBuddy keeps answers honest.
In your customers' languages
11 languages, including Arabic (right-to-left), Italian, Chinese, Vietnamese, Indonesian, Malay, Thai and Hindi, with local currency and store hours. See ServiceBuddy speaks your shoppers' languages.
Getting started
Book a demo or message us on WhatsApp, and see how onboarding works.
Popular AI Agent Buddies
Customer · Discovery & shopping
Personal ShopperFinds products by intent, budget, colour and occasion; compares options and recommends the best fits.
Customer · Service
Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
Customer · Service
Order Status (WISMO)"Where is my order?": status, dates and what happens next.
Customer · Service
Store LocatorNearest stores, live open/closed status in local time, hours and services.
Customer · Discovery & shopping
Shop the Look StylistBuilds a complete, coordinated outfit around any product or occasion using only real catalog items.
Merchandising & assortment
Merchandising CopilotAnswers assortment and performance questions with numbers, then recommends actions.
Inventory & supply chain
Stock-out SentinelFlags SKUs at risk of stock-out from on-hand stock vs recent sales velocity.
Store operations
Clienteling AssistantPrepares a client brief (tier, past orders) and suggests products to show a returning customer.
Marketing & CRM
Segment BuilderBuilds customer segments from tiers, cities and purchase behaviour, with counts.