AI agents for service

Most service questions are about orders, returns, stores and policies. These agents answer them from your own data and rules, so the answer matches what your store would say.

5 agents you can switch on today

Customer Care

Answers policy questions from the retailer's own documents, checks orders and return eligibility.

Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Knowledge docs, Orders, Order lines
Tools it uses: search over your policies and FAQs, with citations; order and delivery status; return-eligibility rules engine (deterministic); store finder with live opening hours

Ask it, for example:

• "What's your refund policy for sale items?"
• "Can I return items from order MC-1003?"

Order Status (WISMO)

"Where is my order?": status, dates and what happens next.

Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Orders
Tools it uses: order and delivery status; search over your policies and FAQs, with citations

Ask it, for example:

• "Where is order MC-1004?"

Store Locator

Nearest stores, live open/closed status in local time, hours and services.

Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Stores
Tools it uses: store finder with live opening hours

Ask it, for example:

• "Is there a store open now in Dubai?"
• "Which stores offer tailoring?"

Loyalty Assistant

Explains membership tiers and benefits and the member's own status.

Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Knowledge docs, Customers
Tools it uses: search over your policies and FAQs, with citations; customer profile and history

Ask it, for example:

• "What do I get as a Club Plus member? My id is C-1001"

Policy & FAQ Bot

Instant, cited answers from policies, FAQs and terms; the simplest deflection agent.

Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Knowledge docs
Tools it uses: search over your policies and FAQs, with citations

Ask it, for example:

• "Do you ship to Singapore?"
• "How long do refunds take?"

Coming next

• Complaint triage: Classifies sentiment and urgency and routes to the right human queue with a summary.
• Warranty & repairs: Checks warranty validity and books repairs.
• Delivery rescheduler: Changes delivery slots or switches to click & collect.
• Agent assist (human CX): Drafts replies and next-best actions for human support agents.
• Multilingual care (Arabic/Thai): Full service flows in the customer's language.
• Fraud & abuse screen for returns: Flags serial returners and abnormal refund patterns.

How to turn them on

1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
3. Install, add your own instructions, and test in the Playground.