AI agents for customer insight & research

3 agents you can switch on today

Basket Affinity Analyst

Finds which categories are bought together and suggests bundles, adjacencies and cross-sell placements.

Try the live demo →

Who it's for: Your team (console, API)
Data it needs: Order lines, Products
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "Which categories are most often bought together?"
• "What do customers buy with handbags?"
• "Suggest 3 bundles from basket data"

Customer Lifetime Value Model

Estimates customer value by tier and city from order history to guide retention and acquisition spend.

Try the live demo →

Who it's for: Your team (console, API)
Data it needs: Customers, Orders, Order lines
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "What is the average customer value by tier?"
• "Which cities have our most valuable customers?"
• "How much more do Club Gold members spend?"

Style Preference Profiler

Profiles customer style clusters from purchases by colour, category and price to guide ranging.

Try the live demo →

Who it's for: Your team (console, API)
Data it needs: Customers, Orders, Order lines, Products
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "What style clusters do our customers fall into?"
• "Favourite colours by tier"
• "Do Club Gold members buy higher price points?"

Coming next

• Footwear Fit Data Analyst: Analyses fit-related returns by shoe model and size to improve size advice and future buys.
• Survey Insight Summariser: Summarises open-text survey responses into themes, sentiment and verbatim quotes for each audience.
• Net Promoter Driver Analysis: Links NPS scores to journeys, stores and products to show what drives promoters and detractors.
• Shopper Mission Classifier: Classifies trips into missions such as top-up, big shop or gifting to tailor ranges and layouts.
• Conversational Survey Agent: Runs short chat-based surveys with customers and adapts follow-up questions to their answers.

How to turn them on

1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
3. Install, add your own instructions, and test in the Playground.