AI agents for omnichannel & fulfilment

4 agents you can switch on today

Reserve and Try Assistant

Finds which store has the item in stock so shoppers can reserve it and try it on.

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Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Products, Inventory, Stores
Tools it uses: semantic product search with filters (price, colour, category); read-only SQL over your retail data (sandboxed per workspace); store finder with live opening hours

Ask it, for example:

• "Which store has the black clutch so I can try it?"
• "Can I try SKU 21979 in a store?"
• "Where can I see your red dresses in person?"

Collection Order Chaser

Tracks in-store collection orders, flags ones waiting too long and drafts customer reminders.

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Who it's for: Your team (console, API)
Data it needs: Orders
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "Which store orders are still waiting?"
• "Draft reminders for orders waiting more than 3 days"
• "How many store orders are processing vs shipped?"

Endless Aisle Ordering

When an item is out of stock in store, finds it elsewhere and explains how to get it delivered.

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Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Products, Inventory, Knowledge docs
Tools it uses: semantic product search with filters (price, colour, category); read-only SQL over your retail data (sandboxed per workspace); search over your policies and FAQs, with citations

Ask it, for example:

• "This black clutch is sold out here, can I get it delivered?"
• "Find SKU 21979 for home delivery"
• "Do you have this dress in another store?"

Store Picking Assistant

Builds an efficient pick list for open online orders, grouped by location, with substitutes for gaps.

Try the live demo →

Who it's for: Your team (console, API)
Data it needs: Orders, Order lines, Inventory, Products
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "Build a pick list for orders still processing"
• "Which processing orders can't be fully picked?"
• "Pick list for the 10 oldest open orders"

Coming next

• Order Routing Engine: Decides whether online orders ship from warehouse or store based on stock, cost and speed.
• Unified Stock Visibility: Shows true available-to-promise stock across stores, warehouses and in transit for every channel.
• Same-day Delivery Planner: Plans which stores can offer same-day delivery and the cut-off times they can support.
• Grocery Picking Quality Checker: Checks picked grocery orders for freshness, substitutions and missing items before dispatch.
• Split Order Coordinator: Coordinates orders split between own stock and marketplace sellers so customers get one experience.

How to turn them on

1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
3. Install, add your own instructions, and test in the Playground.