Training coach: what this AI agent does and how to use it

Try the Training coach live demo →

What it does

Answer staff questions about HR policies from your own handbook. The Training coach agent is the specialist for this job: short product and service training for store staff, with a quiz built from real products and policies.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Train me on our handbags in 5 minutes"
• "Quiz me on the returns policy"
• "Teach me how to sell a watch"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Semantic product search with filters (price, colour, category)
• Search over your policies and faqs, with citations

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Products, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• HR Policy Assistant: Answers employee questions from HR policies and handbooks.
• Onboarding Buddy: Helps new joiners with their first weeks, from the staff handbook and policies.
• Job Description Writer: Writes inclusive job descriptions for store and head-office roles, aligned with the staff handbook.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Training coach from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.