AI agents

AI agents for marketing & crm

2 live agents (Segment Builder, Campaign Copywriter) and 3 on the roadmap: what each does, the data it needs and the questions it answers.

7 Oct 2026 · 1 min read

Turn customer and order data into segments and campaign copy, in your brand voice.

2 agents you can switch on today

Segment Builder

Builds customer segments from tiers, cities and purchase behaviour, with counts.

Who it's for: Your team (console, API)
Data it needs: Customers, Orders
Tools it uses: read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

  • "How many Club Plus members bought in the last 60 days, by city?"

Campaign Copywriter

Drafts campaign emails, push and social copy featuring real products.

Who it's for: Your team (console, API)
Data it needs: Products
Tools it uses: semantic product search with filters (price, colour, category)

Ask it, for example:

  • "Write a 'party season' email featuring 3 dresses"

Coming next

  • Churn win-back: Finds lapsing customers and drafts personalised offers.
  • Campaign post-mortem: Measures campaign uplift and learnings.
  • Influencer brief generator: Creates briefs from product and brand guidelines.

How to turn them on

  1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
  2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
  3. Install, add your own instructions, and test in the Playground.

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See it on your own catalog. Start free

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