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Solutions · For your customers
Answer orders, returns and policy questions 24/7, and hand over to a person when it matters.
The core AI Agent Buddies in this solution. Each one is live: open it and ask a sample question.
Customer Care & Service
Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
Customer Care & Service
Complaint TriageUnderstands a complaint, checks the order and policy, and replies with the right next step and urgency.
Customer Care & Service
Damaged Item ResolverHandles items that arrived damaged or faulty: checks the order and policy and sets out the remedy.
Customer Care & Service
Endless Aisle OrderingWhen an item is out of stock in store, finds it elsewhere and explains how to get it delivered.
Customer Care & Service
Multilingual Customer CareAnswers orders, returns and policy questions in the shopper's own language, Arabic and Thai included.
Customer Care & Service
Refund Status TrackerTells customers where their refund is, when it will land and why it might be delayed.
Customer Care & Service
Reserve and Try AssistantFinds which store has the item in stock so shoppers can reserve it and try it on.
Customer Care & Service
Return Label HelperChecks if an item can be returned and walks the shopper through getting the label and dropping it off.
Customer Care & Service
Warranty & RepairsExplains what's covered for faulty items, checks the order dates and tells the customer what to do.
Customer Care & Service
Delivery ReschedulerChecks an order's delivery status and explains the options to change the date, address or method.
Customer Care & Service
Loyalty AssistantExplains membership tiers and benefits and the member's own status.
Customer Care & Service
Missing Parcel InvestigatorLooks into parcels marked delivered but not received and explains the next steps and timelines.
Customer Care & Service
Order Status (WISMO)"Where is my order?": status, dates and what happens next.
Customer Care & Service
Payment Issue ResolverExplains payment methods, failed or double charges and refund timings for an order.
Customer Care & Service
Account & Privacy HelperAnswers questions about accounts, personal data, marketing preferences and data deletion requests.
Customer Care & Service
Policy & FAQ BotInstant, cited answers from policies, FAQs and terms; the simplest deflection agent.
Customer Care & Service
Store LocatorNearest stores, live open/closed status in local time, hours and services.
Customer Care & Service
Ski and Bike Rental BookerBooks ski, snowboard and bike rentals with correct sizing and collection times.
Customer Care & Service
Cash on Delivery AssistantConfirms cash-on-delivery orders, explains payment options at the door and reduces refused deliveries.
Customer Care & Service
Installation Booking AssistantBooks delivery with installation for appliances and TVs, checking access, old unit removal and slots.
Customer Care & Service
Device TroubleshooterWalks customers through common setup and fault fixes before arranging a repair or replacement.
Customer Care & Service
Furniture Assembly HelperGuides customers through assembly step by step and books a fitter when they get stuck.
Customer Care & Service
Large Item Delivery PlannerArranges two-person delivery slots for furniture, confirming access, stairs and old item removal.
Customer Care & Service
Pharmacy Order StatusTracks prescription preparation and delivery status and alerts patients about stock delays.
Customer Care & Service
Pharmacist Consultation BookerBooks vaccinations, health checks and private consultations at the nearest pharmacy with free slots.
Customer Care & Service
Bespoke Order TrackerKeeps clients updated on made-to-order and engraved pieces, from workshop progress to delivery.
Customer Care & Service
Alteration Booking AssistantBooks hemming and tailoring services and tells customers when altered garments are ready.
Customer Care & Service
Fitting Appointment ReschedulerMoves tyre or parts fitting appointments and confirms parts are reserved for the new slot.
Customer Care & Service
Grooming and Vet BookingBooks grooming, vaccination or vet clinic slots at in-store pet services.
Customer Care & Service
Product Safety Recall NotifierAlerts parents who bought a recalled toy or baby product and explains the refund or fix.
Customer Care & Service
Delivery Slot FinderFinds the earliest grocery delivery or collection slot and holds it while the basket is completed.
Customer Care & Service
Order Amendment AssistantLets customers add, remove or change items in a grocery order until the cut-off time.
Customer Care & Service
Freshness Complaint HandlerHandles complaints about short-dated or poor-quality fresh items with instant refunds within policy.
Customer Care & Service
Marketplace Dispute MediatorMediates disputes between shoppers and marketplace sellers, applying platform guarantees fairly.
Customer Care & Service
Pre-order Status UpdaterTracks pre-orders for new releases and games and tells customers their dispatch date.
Customer Care & Service
Bill Payment and Top-up HelperGuides customers through in-store bill payments, mobile top-ups and parcel lockers, and resolves failed transactions.
Customer Care & Service
Equipment Servicing BookerBooks bike servicing, ski waxing or racket restringing and notifies customers when the work is done.
Customer Care & Service
Beauty Appointment BookerBooks makeovers, brow and skin consultations at counters, with reminders and preparation tips.
Customer Care & Service
Delivery Preferences ManagerLets customers set safe places, neighbour drop-offs and delivery instructions for future orders.
Customer Care & Service
Returns Pickup SchedulerBooks courier collection of returns from home at a time that suits the customer.
Customer Care & Service
Rider ETA UpdaterMessages customers live rider location and arrival time, and handles delay questions instantly.
In our demo stores, these buddies work together behind one branded assistant, each in its local language.
Turn browsers into buyers with a personal shopper in every language.
Explore the solution → Merchandising & PricingRange, price and promote with answers from your own sales and stock data.
Explore the solution → Supply Chain & FulfilmentKeep the right stock in the right place, from supplier to doorstep.
Explore the solution → Store & Service OperationsGive store and service teams a copilot for every shift.
Explore the solution → Marketing & Customer InsightKnow your customers and reach them with campaigns that land.
Explore the solution → Finance, Risk & ComplianceProtect margin and stay compliant, with every number traceable.
Explore the solution → Strategy & GrowthBoard-ready insight and growth planning for leadership.
Explore the solution →
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