107 AI Agent Buddies are now live, with 608 in the catalogue

Every buddy on ServiceBuddy goes live only after it passes automated checks on real retail data: it must use its tools, answer every sample question fully and respond quickly. This month 80 more buddies passed, bringing the total to 107 live AI Agent Buddies.

New this month

• Back-in-stock Concierge: Tells shoppers whether an item is in stock and, if not, offers the closest available alternatives.
• Fragrance Finder: Recommends fragrances by scent family, occasion and favourites, with sensible alternatives at different prices.
• Festive Gifting Planner: Plans gifts for Eid, Diwali, Lunar New Year or Christmas by recipient and budget, with one basket per person.
• Basket Affinity Analyst: Finds which categories are bought together and suggests bundles, adjacencies and cross-sell placements.
• Key Value Item Identifier: Identifies the items that shape price perception, from purchase frequency and reach across customers.
• Reserve and Try Assistant: Finds which store has the item in stock so shoppers can reserve it and try it on.
• Loyalty Programme Designer: Analyses spend and frequency by tier and proposes earn, burn and tier changes with their likely cost.
• Role-play Sales Trainer: Lets staff practise selling and service conversations with a simulated customer and gives feedback.
• Peak Trading War Room: A live peak-trading view of sales, stock risks and fulfilment backlog for leadership.
• Category Strategy Writer: Drafts a category's role, strategy and targets from its sales, mix and pricing.

A catalogue for the whole retail business

The catalogue now holds 608 use cases across 31 business functions (from replenishment and category management to loss prevention, legal and IT) and retail segments including fashion, grocery, electronics, pharmacy, restaurants and shopping malls. Explore the catalogue.

Need something that isn't there yet? Request your own AI Agent Buddy.