New: live human handover in every shopper conversation
Shoppers can ask for a person at any time; your team sees the whole AI conversation and replies in real time.
AI handles most questions, but some moments need a person. With live human handover, a shopper taps Talk to a person, or simply asks for one in any language, and the conversation moves to your support team.
What your team sees
- The whole conversation so far, including every AI answer, so nobody repeats themselves.
- A support inbox in the ServiceBuddy console, with live and waiting conversations.
- Quick replies, and the ability to close the conversation when it's resolved.
Try it in any customer-facing demo, for example the Personal Shopper: ask a question, then tap Talk to a person and reply as the support agent on the same page.
Popular AI Agent Buddies
Customer · Discovery & shopping
Personal ShopperFinds products by intent, budget, colour and occasion; compares options and recommends the best fits.
Customer · Service
Customer CareAnswers policy questions from the retailer's own documents, checks orders and return eligibility.
Customer · Service
Order Status (WISMO)"Where is my order?": status, dates and what happens next.
Customer · Service
Store LocatorNearest stores, live open/closed status in local time, hours and services.
Customer · Discovery & shopping
Shop the Look StylistBuilds a complete, coordinated outfit around any product or occasion using only real catalog items.
Merchandising & assortment
Merchandising CopilotAnswers assortment and performance questions with numbers, then recommends actions.
Inventory & supply chain
Stock-out SentinelFlags SKUs at risk of stock-out from on-hand stock vs recent sales velocity.
Store operations
Clienteling AssistantPrepares a client brief (tier, past orders) and suggests products to show a returning customer.
Marketing & CRM
Segment BuilderBuilds customer segments from tiers, cities and purchase behaviour, with counts.
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