AI agents for food safety & quality

Switch on today: 6 live

Allergen Information Assistant

Answers allergen and may-contain questions for packaged, fresh, bakery and deli products, with the source.

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Who it's for: Shoppers (shopper assistant on your website or a link)
Data it needs: Products, Knowledge docs
Tools it uses: semantic product search with filters (price, colour, category); full product details; search over your policies and FAQs, with citations

Ask it, for example:

• "Does the Arla natural yoghurt contain gluten?"
• "Is your bakery safe for someone with a sesame allergy?"
• "Which cereals are free from nuts and peanuts?"

HACCP Log Assistant

Guides staff through HACCP checks, reviews temperature records and lists corrective actions due.

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Who it's for: Your team (console, API)
Data it needs: Temperature logs, Knowledge docs
Tools it uses: cold_chain_status; search over your policies and FAQs, with citations

Ask it, for example:

• "Start the HACCP check for Dubai Marina"
• "Are our HACCP records complete this week?"
• "What corrective actions are still open?"

Temperature Check Logger

Shows the latest fridge, freezer and hot-hold readings and alerts when a unit is out of range.

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Who it's for: Your team (console, API)
Data it needs: Temperature logs, Knowledge docs
Tools it uses: cold_chain_status; search over your policies and FAQs, with citations

Ask it, for example:

• "Latest fridge and freezer temperatures at Jumeirah"
• "Is the hot-hold at Dubai Marina at temperature?"
• "Which units are out of range right now?"

Allergen Label Verifier

Checks product data for allergen declarations that don't match the product name, description or claims.

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Who it's for: Your team (console, API)
Data it needs: Products
Tools it uses: read-only SQL over your retail data (sandboxed per workspace); full product details

Ask it, for example:

• "Find products whose allergen data looks wrong"
• "Check allergen declarations for cereals and bakery"
• "Do any 'vegan' products declare milk or egg?"

Food Recall Coordinator

Coordinates food recalls across stores with removal tasks, customer notices and confirmation tracking.

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Who it's for: Your team (console, API)
Data it needs: Stock batches, Orders, Order lines, Knowledge docs
Tools it uses: trace_product; search over your policies and FAQs, with citations

Ask it, for example:

• "Recall lot L2610-RC7: what do we need to do?"
• "Trace Alpro Blueberry Soyghurt across all stores"
• "Draft the customer notice for the Alpro Blueberry Soyghurt recall"

Food Supplier Quality Monitor

Tracks supplier quality complaints, audit scores, delivery performance and certificates for food products.

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Who it's for: Your team (console, API)
Data it needs: Suppliers, Products
Tools it uses: supplier_compliance; read-only SQL over your retail data (sandboxed per workspace)

Ask it, for example:

• "Which food suppliers are a quality risk?"
• "Quality scorecard for Blue Gulf Seafood"
• "Which suppliers cause the most waste and refunds?"

Coming next

• Hot Food Hold Time Monitor: Tracks hold times for hot food and coffee and prompts staff to discard on time.
• Supplement Quality Checker: Checks supplement suppliers for certificates of analysis, contaminants and labelling compliance.
• Pet Food Safety Monitor: Monitors pet food recalls, supplier test results and complaint patterns to protect pets.
• Kitchen Food Safety Inspector: Runs daily kitchen food safety checks on temperatures, storage and hygiene and prepares for inspections.

How to turn them on

1. Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
2. Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
3. Install, add your own instructions, and test in the Playground.