Live Substitution Approver: what this AI agent does and how to use it

Try the Live Substitution Approver live demo →

What it does

The Live Substitution Approver agent is the specialist for this job: lets customers approve or reject substitutes in chat while the picker is still at the shelf.

Who it's for

Your customers. It runs in the branded shopper assistant on your website (one line of code) or on a shareable link, and through the REST API in your own app or contact centre. Your team can also use it in the console Playground.

Questions it answers

Ask it in any of our languages, for example:

• "The picker says the milk in HC-1003 is out of stock, what are my options?"
• "Approve a substitute for the rice in my order HC-1003"
• "I don't want any substitutes for HC-1001"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Order and delivery status
• Find_substitutes

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Orders, Order lines, Products. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Basket Completion Nudger: Suggests products customers often add to baskets like this one, to raise basket size.
• Rider ETA Updater: Tells customers where their express or delivery order is, when it will arrive, and handles delay questions.
• Dark Store Pick Path Optimiser: Orders pick lists by shelf location so dark-store pickers finish express orders within the promised minutes.
• Dark Store Slotting Planner: Places fast movers near packing stations and re-slots weekly as demand shifts.
• Rider Dispatch Balancer: Plans riders per hour for each dark store from order demand, batching potential and the promised time.

In the shopper assistant and the Playground, a router reads each message and hands it to the right agent, so connected agents work as one assistant.

Turn it on

1. Load the data it needs.
2. Install Live Substitution Approver from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Go live on your website or a link, or call it from your own app.

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