AI agents for logistics & last mile
1 live AI Agent Buddies (Chilled Delivery Planner) and 9 on the roadmap: what each does, the data it needs and the questions it answers.
Switch on today: 1 live
Chilled Delivery Planner
Plans multi-temperature grocery deliveries so chilled and frozen items stay within safe limits.
Who it's for: Your team (console, API)
Data it needs: Orders, Delivery slots, Temperature logs
Tools it uses: fulfilment_stats; delivery_slots; cold_chain_status; search over your policies and FAQs, with citations
Ask it, for example:
- "Plan tomorrow's chilled delivery runs for Dubai"
- "Are our vans keeping chilled orders cold?"
- "How many temperature-controlled vans do we need per slot?"
Coming next
- Delivery Route Optimiser: Plans delivery routes by time windows, vehicle capacity and traffic to cut miles and late drops.
- Carrier Selection Advisor: Chooses the best carrier per parcel by cost, speed, reliability and destination.
- Freight Invoice Auditor: Checks carrier invoices against agreed rates and actual shipments and flags overcharges.
- Delivery Exception Handler: Resolves failed deliveries by rebooking, redirecting to lockers or arranging returns automatically.
- Address Quality Resolver: Fixes incomplete addresses using landmarks, pin drops and customer calls where formal street addresses are missing.
- COD Cash Reconciliation: Reconciles cash collected by couriers on cash-on-delivery orders against delivered shipments and remittances.
- Two-person Delivery Scheduler: Schedules two-person crews for large items based on skills, vehicle and installation needs.
- Installation Crew Scheduler: Assigns installers for TVs and appliances by skill, location and job duration.
- Store Delivery Window Planner: Plans night and early-morning deliveries to small stores with access and noise restrictions.
How to turn them on
- Load the data each agent needs (upload, API or, soon, a connector to your e-commerce platform).
- Open Agent catalog in the ServiceBuddy console: agents whose data is present show as ready.
- Install, add your own instructions, and test in the Playground.
Live AI Agent Buddies: Logistics & last mile
Coming soon: Logistics & last mile
Supply Chain & Fulfilment
Delivery Route OptimiserPlans delivery routes by time windows, vehicle capacity and traffic to cut miles and late drops.
Supply Chain & Fulfilment
Carrier Selection AdvisorChooses the best carrier per parcel by cost, speed, reliability and destination.
Supply Chain & Fulfilment
Freight Invoice AuditorChecks carrier invoices against agreed rates and actual shipments and flags overcharges.
Supply Chain & Fulfilment
Delivery Exception HandlerResolves failed deliveries by rebooking, redirecting to lockers or arranging returns automatically.
Supply Chain & Fulfilment
Address Quality ResolverFixes incomplete addresses using landmarks, pin drops and customer calls where formal street addresses are missing.
Supply Chain & Fulfilment
COD Cash ReconciliationReconciles cash collected by couriers on cash-on-delivery orders against delivered shipments and remittances.
Supply Chain & Fulfilment
Two-person Delivery SchedulerSchedules two-person crews for large items based on skills, vehicle and installation needs.
Supply Chain & Fulfilment
Installation Crew SchedulerAssigns installers for TVs and appliances by skill, location and job duration.
Supply Chain & Fulfilment
Store Delivery Window PlannerPlans night and early-morning deliveries to small stores with access and noise restrictions.
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