解决方案 · 面向您的顾客
7×24 小时解答订单、退货和政策问题，关键时刻转接人工。
此解决方案中的核心 AI Agent Buddies。每一个都已上线：打开并提一个示例问题即可。
客户关怀与服务
客户服务根据零售商自己的文件回答政策问题，并查询订单和退货资格。
客户关怀与服务
保修与维修说明故障商品的保修范围，核对订单日期，并告诉顾客该怎么做。
客户关怀与服务
多语言客户服务用顾客自己的语言回答订单、退货和政策问题，包括阿拉伯语和泰语。
客户关怀与服务
投诉分诊理解投诉内容，核对订单和政策，并给出合适的下一步处理及紧急程度。
客户关怀与服务
无限货架下单当门店商品缺货时，从其他地方找到货源并说明如何配送。
客户关怀与服务
破损商品处理助手处理到货时破损或有质量问题的商品：核对订单和政策，并给出解决方案。
客户关怀与服务
退款进度追踪告诉顾客退款进展到哪一步、何时到账，以及可能延迟的原因。
客户关怀与服务
退货面单助手检查商品能否退货，并一步步指导顾客获取面单和寄回包裹。
客户关怀与服务
预约试穿助手查找哪家门店有货，方便顾客预留并到店试穿。
客户关怀与服务
丢件调查助手调查显示已签收但未收到的包裹，并说明后续步骤和处理时间。
客户关怀与服务
会员助手讲解会员等级、权益以及会员本人的状态。
客户关怀与服务
支付问题处理助手说明订单的支付方式、支付失败或重复扣款以及退款时效。
客户关怀与服务
改期配送助手查询订单的配送状态，并说明更改配送日期、地址或方式的选项。
客户关怀与服务
订单状态“我的订单到哪了？”：状态、日期和后续步骤。
客户关怀与服务
政策与常见问题机器人基于政策、常见问题和条款即时作答并附来源；最简单的一线分流智能体。
客户关怀与服务
账户与隐私助手回答关于账户、个人数据、营销偏好和数据删除请求的问题。
客户关怀与服务
门店查询最近的门店，按当地时间显示是否营业，以及营业时间和服务。
客户关怀与服务
Ski and Bike Rental BookerBooks ski, snowboard and bike rentals with correct sizing and collection times.
客户关怀与服务
Cash on Delivery AssistantConfirms cash-on-delivery orders, explains payment options at the door and reduces refused deliveries.
客户关怀与服务
Installation Booking AssistantBooks delivery with installation for appliances and TVs, checking access, old unit removal and slots.
客户关怀与服务
Device TroubleshooterWalks customers through common setup and fault fixes before arranging a repair or replacement.
客户关怀与服务
Furniture Assembly HelperGuides customers through assembly step by step and books a fitter when they get stuck.
客户关怀与服务
Large Item Delivery PlannerArranges two-person delivery slots for furniture, confirming access, stairs and old item removal.
客户关怀与服务
Pharmacy Order StatusTracks prescription preparation and delivery status and alerts patients about stock delays.
客户关怀与服务
Pharmacist Consultation BookerBooks vaccinations, health checks and private consultations at the nearest pharmacy with free slots.
客户关怀与服务
Bespoke Order TrackerKeeps clients updated on made-to-order and engraved pieces, from workshop progress to delivery.
客户关怀与服务
Alteration Booking AssistantBooks hemming and tailoring services and tells customers when altered garments are ready.
客户关怀与服务
Fitting Appointment ReschedulerMoves tyre or parts fitting appointments and confirms parts are reserved for the new slot.
客户关怀与服务
Grooming and Vet BookingBooks grooming, vaccination or vet clinic slots at in-store pet services.
客户关怀与服务
Product Safety Recall NotifierAlerts parents who bought a recalled toy or baby product and explains the refund or fix.
客户关怀与服务
Delivery Slot FinderFinds the earliest grocery delivery or collection slot and holds it while the basket is completed.
客户关怀与服务
Order Amendment AssistantLets customers add, remove or change items in a grocery order until the cut-off time.
客户关怀与服务
Freshness Complaint HandlerHandles complaints about short-dated or poor-quality fresh items with instant refunds within policy.
客户关怀与服务
Marketplace Dispute MediatorMediates disputes between shoppers and marketplace sellers, applying platform guarantees fairly.
客户关怀与服务
Pre-order Status UpdaterTracks pre-orders for new releases and games and tells customers their dispatch date.
客户关怀与服务
Bill Payment and Top-up HelperGuides customers through in-store bill payments, mobile top-ups and parcel lockers, and resolves failed transactions.
客户关怀与服务
Equipment Servicing BookerBooks bike servicing, ski waxing or racket restringing and notifies customers when the work is done.
客户关怀与服务
Beauty Appointment BookerBooks makeovers, brow and skin consultations at counters, with reminders and preparation tips.
客户关怀与服务
Delivery Preferences ManagerLets customers set safe places, neighbour drop-offs and delivery instructions for future orders.
客户关怀与服务
Returns Pickup SchedulerBooks courier collection of returns from home at a time that suits the customer.
客户关怀与服务
Rider ETA UpdaterMessages customers live rider location and arrival time, and handles delay questions instantly.
在我们的演示门店中，这些伙伴在同一个品牌助手背后协同工作，各自使用当地语言。
免费以访客身份体验所有 AI Agent Buddy 演示。验证电子邮箱，不到一分钟即可开始。输入您注册时使用的电子邮箱，我们将向您发送登录验证码。
我们已将 6 位验证码发送至
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预约演示
