Refurbishment Grading Assistant: what this AI agent does and how to use it

Try the Refurbishment Grading Assistant live demo →

What it does

Agents for product sustainability claims and compliance are on the roadmap. The Refurbishment Grading Assistant agent is the specialist for this job: grades returned devices for refurbishment or recycling and estimates resale value.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Grade an iPhone 13 with light scratches and 82% battery"
• "What do we do with faulty Galaxy S21s?"
• "How much do our refurbished devices resell for?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Search over your policies and faqs, with citations
• Trade_in_value
• Read-only sql over your retail data (sandboxed per workspace)

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Trade-ins, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Sustainability Claims Checker: Checks green claims in product copy (eco, sustainable, organic) for evidence and greenwashing risk.
• Surplus Food Redistribution: Finds surplus food that can still be donated before it expires and reports donations and waste avoided.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Refurbishment Grading Assistant from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

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