Contract Review Assistant: what this AI agent does and how to use it

Try the Contract Review Assistant live demo →

What it does

The Contract Review Assistant agent is the specialist for this job: reviews supplier and service contract clauses against your standard terms and flags risky ones.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Review this clause: 'Supplier may change prices with 7 days notice'"
• "What should a payment terms clause say?"
• "Is unlimited liability for us acceptable?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Search over your policies and faqs, with citations

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Knowledge docs. As soon as this table is loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Consumer Protection Rule Checker: Checks your return, warranty, delivery and pricing policies against common consumer-protection rules by country.
• Privacy Request Handler: Finds what data you hold about one customer and prepares the response to an access or deletion request.
• Advertising Claims Reviewer: Reviews ads and product claims for substantiation and consumer-protection risk before they go live.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Contract Review Assistant from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.