Food Recall Coordinator: what this AI agent does and how to use it

Try the Food Recall Coordinator live demo →

What it does

The Food Recall Coordinator agent is the specialist for this job: coordinates food recalls across stores with removal tasks, customer notices and confirmation tracking.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Recall lot L2610-RC7: what do we need to do?"
• "Trace Alpro Blueberry Soyghurt across all stores"
• "Draft the customer notice for the Alpro Blueberry Soyghurt recall"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Trace_product
• Search over your policies and faqs, with citations

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Stock batches, Orders, Order lines, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Allergen Information Assistant: Answers allergen and may-contain questions for packaged, fresh, bakery and deli products, with the source.
• HACCP Log Assistant: Guides staff through HACCP checks, reviews temperature records and lists corrective actions due.
• Temperature Check Logger: Shows the latest fridge, freezer and hot-hold readings and alerts when a unit is out of range.
• Allergen Label Verifier: Checks product data for allergen declarations that don't match the product name, description or claims.
• Food Supplier Quality Monitor: Tracks supplier quality complaints, audit scores, delivery performance and certificates for food products.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Food Recall Coordinator from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.