Refund Fraud Detector: what this AI agent does and how to use it

Try the Refund Fraud Detector live demo →

What it does

The Refund Fraud Detector agent is the specialist for this job: flags unusual return patterns, such as serial returners and repeated reasons, for review.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Who returns unusually often?"
• "Flag suspicious return patterns"
• "Which return reasons are rising?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Read-only sql over your retail data (sandboxed per workspace)

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Returns, Orders, Order lines. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Turn it on

1. Load the data it needs.
2. Install Refund Fraud Detector from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.