Convenience Franchisee Support Desk: what this AI agent does and how to use it

Try the Convenience Franchisee Support Desk live demo →

What it does

The Convenience Franchisee Support Desk agent is the specialist for this job: answers convenience franchisee questions on ordering, store systems, promotions and fee statements around the clock.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "When is the order cut-off for chilled deliveries?"
• "Estimate Union Metro's October royalty and fees"
• "My card terminal is down, what do I do?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Search over your policies and faqs, with citations
• Read-only sql over your retail data (sandboxed per workspace)

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Stores, Orders, Order lines, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Brand Partner Reporting Pack: Builds a monthly performance pack for a brand partner: sales, growth, top products, returns and stock.
• Franchise Royalty Calculator: Calculates royalties and marketing fees per brand from net sales with your contract rates.
• Global Range Localiser: Selects which lines to buy for each country from local demand, climate and culture.
• Catalogue Harmonisation Checker: Finds inconsistent brand names, categories and attributes in the catalogue and proposes one clean taxonomy.
• Dealer Station Support: Answers dealer-operated fuel station questions on pricing, supply and brand standards.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Convenience Franchisee Support Desk from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

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