Tech Certification Trainer: what this AI agent does and how to use it

Try the Tech Certification Trainer live demo →

What it does

The Tech Certification Trainer agent is the specialist for this job: prepares staff for vendor product certifications with lessons and practice tests.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Whose certifications expire in the next 60 days?"
• "Give me a practice test for the TV & audio zone"
• "Plan a study week for Samsung Experience Consultant renewal"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Employee_roster
• Search over your policies and faqs, with citations
• Semantic product search with filters (price, colour, category)

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Employees, Knowledge docs, Products. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• New Range Briefing Pack: Creates staff briefing packs for a range with key products, selling points and FAQs.
• Micro-learning Builder: Turns policies and procedures into five-minute lessons with a short quiz for store staff.
• Role-play Sales Trainer: Lets staff practise selling and service conversations with a simulated customer and gives feedback.
• Multilingual Staff Communicator: Turns head-office updates and policies into short notices in the languages store teams speak.
• Beauty Advisor Training: Trains counter staff on beauty products, routines and how to recommend them.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Tech Certification Trainer from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.