Role-play Sales Trainer: what this AI agent does and how to use it

Try the Role-play Sales Trainer live demo →

What it does

The Role-play Sales Trainer agent is the specialist for this job: lets staff practise selling and service conversations with a simulated customer and gives feedback.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Role-play a customer looking for a party dress"
• "Practise handling a return without a receipt"
• "Train me to upsell a handbag"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Semantic product search with filters (price, colour, category)
• Search over your policies and faqs, with citations

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Products, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• New Range Briefing Pack: Creates staff briefing packs for a range with key products, selling points and FAQs.
• Micro-learning Builder: Turns policies and procedures into five-minute lessons with a short quiz for store staff.
• Multilingual Staff Communicator: Turns head-office updates and policies into short notices in the languages store teams speak.
• Beauty Advisor Training: Trains counter staff on beauty products, routines and how to recommend them.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Role-play Sales Trainer from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.