Proactive Delay Notifier: what this AI agent does and how to use it

Try the Proactive Delay Notifier live demo →

What it does

Most service questions are about orders, returns, stores and policies. These agents answer them from your own data and rules, so the answer matches what your store would say. The Proactive Delay Notifier agent is the specialist for this job: finds orders running late against the shipping promise and drafts apology messages before customers ask.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Which orders are running late?"
• "Draft delay messages for orders still processing after 3 days"
• "How many shipped orders aren't delivered after 5 days?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Read-only sql over your retail data (sandboxed per workspace)
• Search over your policies and faqs, with citations

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Orders, Knowledge docs. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Customer Care: Answers policy questions from the retailer's own documents, checks orders and return eligibility.
• Order Status (WISMO): "Where is my order?": status, dates and what happens next.
• Store Locator: Nearest stores, live open/closed status in local time, hours and services.
• Loyalty Assistant: Explains membership tiers and benefits and the member's own status.
• Policy & FAQ Bot: Instant, cited answers from policies, FAQs and terms; the simplest deflection agent.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Proactive Delay Notifier from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

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