Site Merchandising Assistant: what this AI agent does and how to use it

Try the Site Merchandising Assistant live demo →

What it does

Product pages sell when the data is complete. These agents audit your catalog's quality. The Site Merchandising Assistant agent is the specialist for this job: recommends which products to feature on category pages from sales, stock and newness.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

• "Which 8 dresses should lead the Dresses page this week?"
• "What should we feature on the home page?"
• "Which products should we stop featuring?"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

1. It understands the question in the language it was written in, even when your catalog is in another language.
2. It looks things up with tools, never from memory:

• Read-only sql over your retail data (sandboxed per workspace)
• Sales analytics by category, channel or period

3. It answers from your data, in your brand voice and currency, and shows which tools it used.
4. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Products, Orders, Order lines, Inventory. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Works well with

• Catalog Quality Auditor: Finds products with missing prices, images, descriptions or attributes.
• Promo Code Explainer: Explains which promotions are running, what they apply to and why an offer did or didn't apply.
• Checkout Help Assistant: Helps shoppers with payment options, promo codes, delivery choices and checkout questions.

Your team can use them side by side in the console, or call each one through the API.

Turn it on

1. Load the data it needs.
2. Install Site Merchandising Assistant from the Agent catalog and add your own instructions (guide).
3. Test it in the Playground, in every language you serve.
4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.