AI agents

Report Request Assistant: what this AI agent does and how to use it

Turns plain-English report requests into a data query and a clear table. Who it's for, the questions it answers, the data it needs and how to switch it on.

2 Nov 2026 · 2 min read

Try the Report Request Assistant live demo →

What it does

The Report Request Assistant agent is the specialist for this job: turns plain-English report requests into a data query and a clear table.

Who it's for

Your team. It runs in the console for your staff and through the REST API. It is a team agent, so it is never exposed to shoppers.

Questions it answers

Ask it in any of our languages, for example:

  • "Report: revenue by department and month"
  • "Show orders by channel for the last 30 days"
  • "Top 10 customers' tiers by spend"

The live demo shows these as sample prompts in your language, on a fictional store's data.

How it works

  1. It understands the question in the language it was written in, even when your catalog is in another language.
  2. It looks things up with tools, never from memory:
  • Read-only sql over your retail data (sandboxed per workspace)
  1. It answers from your data, in your brand voice and currency, and shows which tools it used.
  2. Rules stay in code. Prices, eligibility and permissions come from your data and settings; the agent explains them and can't invent them. Why this matters.

The data it needs

Orders, Order lines, Products. As soon as these tables are loaded, the agent is ready to switch on. Files can use your own column names: they're mapped automatically. See Connect your data.

Turn it on

  1. Load the data it needs.
  2. Install Report Request Assistant from the Agent catalog and add your own instructions (guide).
  3. Test it in the Playground, in every language you serve.
  4. Invite your team or call it from your own systems.

New to ServiceBuddy? Start with how onboarding works.

#report request assistant#it#ai agent

See it on your own catalog. Explore the agents

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